OneTouch Verio Reflect^® – Error 2

Error 2:
 

• What it means:
  • Error message could be caused by a used test strip, applying blood to the test strip before inserting it into the meter or a problem with the meter or test strip.
  • Error 2.1 can be caused by inserting a test strip which has already been used.
  • Error 2.2 can be caused by the test strips being stored incorrectly.
• What to do:
  • Check test strip port for contamination. Confirm if any control solution or blood have gone inside the test strip port.
  • Repeat the test with a new test strip; See articles:
    • OneTouch Verio Reflect® – Preparing The Meter For A Blood Glucose Test - Notes and Cautions
    • OneTouch Verio Reflect® - Preparing The Meter For A Blood Glucose Test
    • OneTouch Verio Reflect® – Testing with Control Solution
  • If the problem persists, contact OneTouch^® Customer Care.

• If there is a problem with the meter, error screens may appear. If you cannot resolve the error with your meter, contact OneTouch^® Customer Care. They will refer to the error number, and a sub-error code found in the Meter Info screen, to help troubleshoot the problem.
• For more information on viewing the Meter Info screen:
  • OneTouch Verio Reflect® – View Meter Info and Last Sub-Error Code