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OneTouch Verio Flex® – Error Messages

Published 2025-03-26
Updated 2026-02-21
Products OT Verio Flex Meter
OneTouch Verio Flex® Error Messages:

 


Error Message 1:
 
  • What it means:
    • There is a problem with the meter.
  • What to do:
    • Remove the batteries.
    • Press the Power or Ok button for 3 seconds.
    • Reseat the batteries.
    • Turn meter back on normally (with strip or Power button).
    • If the problem persists, contact OneTouch® Customer Care.
Error Message 2:

 

  • What it means:
    • Error message could be caused either by a used test strip or a problem with the meter or test strip.
    • Error 2, sub-code 1 can be caused by inserting a test strip which has already been used.
    • Error 2, sub-code 2 can be caused by the test strips being stored incorrectly.
  • What to do:
    • Check test strip port for contamination. Confirm if any control solution or blood have gone inside the test strip port.
    • Repeat the test with a new test strip.
    • If the problem persists, contact OneTouch® Customer Care.
Error Message 3:

 

  • What it means:
    • The sample was applied before the meter was ready.
  • What to do:
    • Repeat the test with a new test strip. Apply a blood or control solution sample only after the flashing blood drop symbol appears on the display.
    • If this message continues to appear, contact OneTouch® Customer Care.
Error Message 4:

 

  • What it means:
    • One of the following may apply:
      • Not enough blood or control solution was applied or more was added after the meter began to count down.
      • The test strip may have been damaged or moved during testing.
      • The sample was improperly applied.
      • There may be a problem with the meter.
  • What to do:
    • Repeat the test with a new test strip.
    • If the error message appears again, contact OneTouch® Customer Care.

Error Message 5:

 

  • What it means:
    • The meter has detected a problem with the test strip. Possible cause is test strip damage.
  • What to do:
    • Repeat the test with a new test strip.
    • If the error message appears again, contact OneTouch® Customer Care.
Error Screens:

 

  • If there is a problem with your meter, error screens may appear. Along with an error number, there is also an error code in the upper left corner of your meter screen.
  • If you cannot resolve the error with your meter, contact OneTouch® Customer Care. They will refer to the error number and code to help troubleshoot the problem.

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