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OneTouch Verio Reflect® - Error Messages

Published 2025-04-16
Updated 2026-03-24
Products OT Verio Reflect Meter

OneTouch Verio Reflect® Error Messages:
 


Error Message 1:


  • What it means:
    • There is a problem with the meter.
  • What to do:
    • Remove the batteries.
    • Press the Power or Ok button for 3 seconds.
    • Reseat the batteries.
    • Turn meter back on normally (with strip or Power button).
    • If the problem persists, contact OneTouch® Customer Care.

Error Message 2:

 
  • What it means:
    • Error message could be caused by a used test strip, applying blood to the test strip before inserting it into the meter or a problem with the meter or test strip.
    • Error 2.1 can be caused by inserting a test strip which has already been used.
    • Error 2.2 can be caused by the test strips being stored incorrectly.
  • What to do:
    • Check test strip port for contamination. Confirm if any control solution or blood have gone inside the test strip port.
    • Repeat the test with a new test strip.
    • If the problem persists, contact OneTouch® Customer Care.

Error Message 3:
 

  • What it means:
    • The sample was applied before the meter was ready.
  • What to do:
    • Repeat the test with a new test strip. Apply a blood or control solution sample only after the Apply Blood or Apply Control Solution screen appears on the display.
    • If this message continues to appear, contact OneTouch® Customer Care.

Error Message 4:
 

  • What it means:
    • One of the following may apply:
      • Not enough blood or control solution was applied or more was added after the meter began to count down.
      • The test strip may have been damaged or moved during testing.
      • The sample was improperly applied.
      • There may be a problem with the meter.
    • Error 4, sub-code 2 can be caused by testing using control solution without setting the meter to display “Apply Control Solution”.
  • What to do:
    • If testing with control solution, go into the meter Settings and select Control Solution. Then insert the test strip and wait for “Apply Control Solution” to appear on the screen.
    • Repeat the test with a new test strip. 
    • If the error message appears again, contact OneTouch® Customer Care.

Error Message 5:
 

  • What it means:
    • The meter has detected a problem with the test strip. Possible cause is test strip damage.
  • What to do:
    • Repeat the test with a new test strip. 
    • If the error message appears again, contact OneTouch® Customer Care.

Error Screens:

  • If you cannot resolve the error with your meter, contact OneTouch® Customer Care. They will refer to the error number, and a sub-error code found in the Meter Info screen, to help troubleshoot the problem.

Useful Links:

AW 07201105AFILE-REC-0124803 03FILE-REC-0126026