OneTouch Verio^® – Error 2

Published 2025-04-16

Updated 2025-12-26

Products OT Verio Meter

Error 2:

What it means:
- Error message could be caused either by a used test strip or a problem with the meter.
- Error 2.1 can be caused by inserting a test strip which has already been used.
- Error 2.2 can be caused by the test strips being stored incorrectly.

What to do:
- Check test strip port for contamination. Confirm if any control solution or blood have gone inside the test strip port.
- Repeat the test with a new test strip.
  - OneTouch Verio® – Applying Blood And Reading Results
  - OneTouch Verio® – Test With Control Solution
- If this message continues to appear contact OneTouch^® Customer Care.

Troubleshooting:

The OneTouch Verio^® Meter displays messages when there are problems with the test strip, with the meter or when your glucose levels are above 600 mg/dL or below 20 mg/dL. Improper use may cause an inaccurate result without producing an error message.

Note: If the meter is on but does not operate (locks-up), contact OneTouch^® Customer Care.

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