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OneTouch® UltraMini® - Understanding Other Messages

Published 2025-04-28
Updated 2025-11-06
Products Meter Battery OT Ultra Mini Meter

Understanding Other Messages:
 

  • The OneTouch® UltraMini® Meter displays messages when there are problems with the test strip, with the meter, or when your blood glucose levels are higher than 600 mg/dL or lower than 20 mg/dL. Messages do not appear in all cases when a problem has occurred. Improper use may cause an inaccurate result without producing a warning message.

 

Very Low Blood Glucose Level:

  • What it means:
    • You may have a very low blood glucose level (severe hypoglycemia), lower than 20 mg/dL.
  • What to do:
    • This may require immediate treatment according to your healthcare professional’s recommendations. Although this message could be due to a test error, it is safer to treat first and then do another test.

 Very High Blood Glucose Level:

  • What it means:
    • You may have a very high blood glucose level (severe hyperglycemia), over 600 mg/dL.
  • What to do:
    • Re-check your glucose level. If the result is HI again, obtain and follow instructions from your healthcare professional without delay.

Temperature Above System Operating Range:

  • What it means:
    • ​​​​​​​The meter has detected that the temperature is above the system operating range. Do Not perform a test until the meter and test strips reach a temperature within the operating range of 43–111°F.
  • What to do:
    • Repeat the test after the meter and test strips have reached a temperature within the operating range.

 Temperature Below System Operating Range:

  • What it means:
    • The meter has detected that the temperature is below the system operating range. Do Not perform a test until the meter and test strips reach a temperature within the operating range of 43–111°F.
  • What to do:
    • Repeat the test after the meter and test strips have reached a temperature within the operating range.

 No Result In Memory:

  • What it means:
    • No result in memory, such as the first time use of the meter.

OR 

      • Your meter was unable to recall this result.
  • What to do:
    • You can still perform a blood glucose test and get an accurate test result.
    • Contact OneTouch® Customer Care to report this occurrence if this is not your first time use of the meter.

 Low Meter Battery:

  • What it means:
    • ​​​​​​​Meter battery is low but there is enough power to perform a test.
  • What to do:
    • When the flashing battery icon first appears, there is enough power for a minimum of 100 more tests. Test results will still be accurate, but replace the battery as soon as possible.

 Empty Meter Battery:

  • What it means:
    • The icon flashes on the display by itself when there is not enough battery power to perform a test or view previous results.​​​​

AW 06629005A