OneTouch Ultra Plus Flex^™ - Error 5

Error 5:
 

• What it means:
  • The meter has detected a problem with the test strip. Possible cause is test strip damage.

• What to do:
  • Repeat the test with a new test strip.
    • OneTouch Ultra Plus Flex™ - Applying The Sample
    • OneTouch Ultra Plus Flex™ - Testing With Control Solution
  • If the error message appears again, contact Customer Care.

Error Screens:

• If there is a problem with your meter, error screens may appear. Along with an error number, there is also an error code in the upper left corner of your meter screen. If you cannot resolve the error with your meter, contact Customer Care. They will refer to the error number and code to help troubleshoot the problem.