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Frequently Asked Questions

Our customer care representatives are available to help answer any questions about our blood glucose monitoring systems. But you may find it more convenient to get your answer from our FAQs. We've collated our most frequently asked questions below. We hope you find them useful.

Meter and logbook order

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Serial and Lot numbers

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Meter registration and warranty

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Error messages

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Test strips

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Control solution

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How to contact us


Customer Support Phone
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Toll free 1 800-227-8862
Mon - Sun 8:00am - 8:00pm EST
[email protected]