Bookmark and Share

Reinstall OneTouch® Diabetes Management Software

Various issues could be resolved by reinstalling the software. For example, this may be an option if you have just installed the software and are having problems. To do a reinstallation, do the following:

For a new install, with no database created

1. Shut down One Touch Diabetes Management Software.
2. Go to "Start," point to "Settings," then choose "Control Panel."
3. Choose "Add/Remove Programs."
4. Select "OneTouch® Diabetes Management Software."
5. Choose "Add/Remove" and follow the prompts to remove files.
6. After uninstall is complete, reinstall the software.

If a database has been created or converted

1. Shut down the software.
2. Locate the file named C:\Program Files\OneTouch\Data\OneTouch.mdb. Copy this file into an alternative directory.
3. Choose "Start," point to "Settings," then choose "Control Panel."
4. Choose "Add/Remove Programs."
5. Select "OneTouch® Diabetes Management Software."
6. Choose "Add/Remove" and follow the prompts to remove files.
7. After uninstall is complete, reinstall the software.

Don't show me this pop up again.

Please be advised that this site is not optimized for use with Internet Explorer v6.0 browser. Please upgrade to a later version to get the best viewing experience.

Back To FAQs

Still can't find your answer?

Ask Us

Please fill in a short form to ask a question or provide feedback.

Ask a question

Call Us

800-227-8862