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I’m getting an error message or other message from my OneTouch® Ultra®2 Meter. What does it mean?

Understanding error messages and other messages

The OneTouch® Ultra®2 Meter displays messages when there are problems with the test strip, problems with the meter, or when your blood sugar level is higher than 600 mg/dL or lower than 20 mg/dL. Messages do not appear in all cases when a problem has occurred. Improper use may cause an inaccurate result without producing a warning message.

Message

What it means

What to do

understanding error messages

You may have a very low blood glucose level (severe hypoglycemia), lower than 20 mg/dL.

This may require immediate treatment according to your health care professional’s recommendations. Although this message could be due to a test error, it is safer to treat first and then do another test.

understanding error messages

You may have a very high blood glucose level (severe hyperglycemia), over 600 mg/dL.

Recheck your glucose level. If the result is HIGH again, obtain and follow instructions from your health care professional without delay.

understanding error messages

Meter is too hot (above 111°F) or too cold (below 43°F) to work correctly.

Wait a few minutes and insert a new test strip. If you do not get another TEMPERATURE ERROR message, the meter is now within the operating range.

understanding error messages

There is a problem with the meter.

Do not use the meter. Contact OneTouch® Customer Service at 1 800 227-8862.

understanding error messages

Error message could be caused either by a used test strip or a problem with the meter.

Repeat the test with a new test strip. If this message continues to appear, contact OneTouch® Customer Service at 1 800 227-8862.

understanding error messages

The sample was applied before the meter was ready.

Repeat the test with a new test strip. Apply a blood or control solution example only after APPLY BLOOD or APPLY CONTROL appears on the display. If this message continues to appear, contact OneTouch® Customer Service at 1 800 227-8862.

understanding error messages

One of the following may apply:

You may have high glucose and have tested in an environment near the low end of the system’s operating temperature range (43°F–111°F).

or

 

There may be a problem with the test strip. For example, it may have been damaged or moved during testing.

or

The sample was improperly applied.

or

There may be a problem with the meter.

If you tested in a cool environment, repeat the test in a warmer environment with a new test strip. If this message continues to appear, contact OneTouch® Customer Service at 1 800 227-8862.

If you tested in a normal or warm environment, repeat the test with a new test strip. If this message continues to appear, contact OneTouch® Customer Service at 1 800 227-8862.

If you applied the sample incorrectly, review the blood application process or control solution testing and repeat the test with a new test strip. If this message continues to appear, contact OneTouch® Customer Service at 1 800 227-8862.

If this message continues to appear, contact OneTouch® Customer Service at 1 800 227-8862.

understanding error messages

The meter has detected a problem with the test strip. Possible causes are test strip damage or an incompletely filled out confirmation window.

Repeat the test with a new test strip. Review the blood application process or control solution testing.

understanding error messages

Meter battery is low but there is enough power to perform a test.

When the battery icon first appears, there is enough power for a minimum of 100 more tests. Test results will still be accurate, but replace the battery as soon as possible.

understanding error messages

Meter battery does not have enough power to perform a test.

Replace the meter battery.

understanding error messages

No result in memory, such as the first-time use of the meter or after a download of all data to a computer.

or

Your meter was unable to recall this result. This result will not be included in result averages.

You can still perform a blood glucose test and get an accurate result. Contact OneTouch® Customer Service at 1 800 227-8862 to report this occurrence if this is not:

1.Your first-time use of the meter

2.After you just downloaded results from your meter

understanding error messages

Your meter was unable to recall this result. This result will not be included in result averages.

You can still perform a blood glucose test and get an accurate result, but contact OneTouch® Customer Service at 1 800 227-8862 to report this occurrence.

AW 3060319A | AW 3046021A